FREQUENTLY ASKED QUESTIONS
What are the benefits of watermelon seed oil?
To learn more about this special oil and its amazing properties, see our blog post on the topic here.
Are your products good for all skin types?
Yes! The wide-ranging properties of our star ingredient watermelon seed oil make our products excellent for dry, oily, acne-prone, aging, combination, and sensitive skin. The formulas are gentle yet effective for all skin types to hydrate, detoxify, and restore.
Even sensitive skin?
Yes! Our formulas are made with only clean ingredients and never include questionable additives (e.g. parabens, sulfates, phthalates, etc.) or irritants that many conventional brands include. Customers have seen our products improve and eliminate a variety of skin conditions including eczema.**
Are your products for made for men and women?
Yes! Our wash and lotion are made for both women and men. The detoxifying, youthful-skin-promoting formulas are beneficial for all skin types and genders. They have a light citrus scent that is wonderfully gender neutral, which matches our clean design aesthetic.
Do your products contain fragrance?
Any scent we use comes from natural oils. We never use synthetic fragrances, and we are transparent about all of the ingredients in our products. For full ingredient lists, visit our product detail pages. Our current products have a light citrus scent that is fresh and lovely while applying, but it doesn't linger and won't interfere with other scents.
Can I use the Fine Cleansing Wash for Body & Hands to wash my face?
Yes! Our Fine Cleansing Wash is gentle and pH balanced for delicate facial skin as well as hands and body. We use it to wash our face every morning in the shower.
What are some of the other uses for your products?
Check out our blog post on this topic here.
Are your products vegan?
Yes! All of our current products are vegan and cruelty free (not tested on animals).
Do you offer samples?
We don't currently offer samples, however we sell smaller travel sizes as a perfect way to try our products. We also offer free returns on all of our products, so you can feel confident in your order. To get free shipping on your first order without the $50 minimum requirement, please use code FREESHIP at checkout.*
Are your products safe to use while pregnant or nursing?
Our products were formulated with safety as a primary goal, including while pregnant, nursing, or trying to conceive (read more about our origin story here). However, we always recommend consulting a health care practitioner if you have any concerns about whether our products may be right for you.
Where are your products made?
All of our products are manufactured in a Certified Organic facility located in Southern California.
When will my order ship?
Orders will ship within 2 business days of placement. For more shipping details, please see Shipping/Returns.
Do you accept returns?
Yes! We want you to be confident in ordering from us and to be completely satisfied with your order when you receive it. If you have any product/order issues, please reach out to us at email@example.com, and someone will respond within 24 hours. For more details about returns, see Shipping/Returns.
Can I use multiple discount codes?
One discount code may be applied per order.
What if I have other questions?
If you have a question that's not answered here, please send us a note at firstname.lastname@example.org and we will respond as soon as possible.
*Promotion code valid for first-time orders only. Cannot be combined with other offers. May be discontinued at any time.
**Statement based on feedback received from unaffiliated, verified customers. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.