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FREQUENTLY ASKED QUESTIONS / FAQ

Questions not answered here? Send us an email at customerservice@forkandmelon.com.

ABOUT FORK & MELON

What is FORK & MELON?

FORK & MELON is a clean luxury soap brand, aka soap for fashion people. We stand for style, health, ease, and authenticity. Read more here.

What do you sell?

Our product line includes clean luxury hand soap/body wash, hand/body lotion, bubble bath, and hand sanitizer.

We have clean luxury shampoo and conditioner that is currently only available to our hotel partners.

Every fashion season we release a limited edition collection of refillable soap bottles that are meant to be refilled, reused, and collected, to dress your sink and suit your mood (similarly to how you dress yourself).

ORDERS / SHIPPING / RETURNS

When will my order ship?

Orders will usually ship within 2 business days of placement. For more shipping details, please see Shipping/Returns.

What is your return policy?

Items must be returned within 30 days of receipt, and in original condition, to be eligible for a full refund. If you have any product/order issues, please reach out to us at customerservice@forkandmelon.com, and someone will respond within 1 business day. Please see our full return policy here.

Can I use multiple discount codes?

One discount code may be applied per order.

Do you offer gift cards?

You can purchase an electronic gift card here.

If you'd like a gift card amount that's not already listed, please reach out to us at customerservice@forkandmelon.com and we can most likely create a gift card with your desired amount.

SUBSCRIBE & SAVE PROGRAM

What are the benefits of the SUBSCRIBE & SAVE program?

Save time and money on your favorite clean luxury essentials when you sign up for Subscribe & Save. What you get when you sign up:

15% off every subscription item

Free shipping with no $ minimum

Convenience

Flexibility

Bonus gifts

And more.

No longer pay for shipping when you place a smaller order. Make adjustments to your orders and delivery schedule whenever you want. Never run out.

Renew subscription item at least once, and then you can cancel at any time, no further obligation.

For more details on our Subscribe & Save program, click here

How do I sign up for SUBSCRIBE & SAVE?

To sign up, head to the product page of the product you want to auto-renew, click the "Subscribe & Save" radio button option, and check out as usual.

For more details on our Subscribe & Save program, click here

How do I update my Subscription schedule?

To update delivery schedule for any of your subscription items, first log into your account. Click "Manage Subscriptions", and you will then be able to update the frequency of each subscription item as desired. We'd be happy to help if needed - please reach out to us at customerservice@forkandmelon.com.

Is Subscribe & Save available to International customers?

Subscribe & Save is available to U.S. customers only.

I want to cancel my subscription item.

When you sign up for a subscription item on our website, you are committing to renew the item at least one time, in order to receive 15% off, free shipping, and other subscription perks. After your subscription item has been renewed at least once, you are free to cancel it at any time.

To cancel your subscription item, first log into your account. Click "Manage Subscriptions", and you will then be able to cancel each subscription item as desired. We'd be happy to help if needed - please reach out to us at customerservice@forkandmelon.com.

I have more questions about Subscribe & Save.

Learn more details about our Subscription program here. If you can't find an answer to your question, please email us at customerservice@forkandmelon.com and we'll be in touch promptly.

REWARDS PROGRAM

How do I sign up for FORK & MELON Rewards?

Click on the small black and white "F&M Rewards" tab at the bottom-right of your screen. Once the Rewards pop-up box appears, click the "Create Account" button in the lower-right of the pop-up box, and follow the remaining instructions. If you are on a mobile device, click anywhere inside the Rewards pop-up to prompt the "Create Account" button to appear at the bottom of the screen.

Note: if you have already purchased with us in the past, you have already started to earn points, even if you haven't signed up yet (yay!) Once you create your Rewards account (make sure to use the same email address that you have used with us in the past), you will see points for any previous purchases already waiting for you.

How do FORK & MELON Rewards work?

HOW TO EARN POINTS 

1. Earn 100 Points for just signing up.
2. Earn 10 Points for every dollar spent at our store.
3. Earn 500 Points as a birthday gift from us to you.
4. Earn 500 Points when you refer a friend and they spend $5+ at our store.
5. Earn 100 Points for following us on Twitter.
6. Earn 25 Points for every share on Facebook and Twitter.

WHAT ARE POINTS WORTH?

500 = $5 off / FREE SHIPPING
1000 = $10 off
2500 = $25 off

For more information about our Rewards Program, click on the F&M Rewards tab (the small black tab on the bottom-right of your screen that says, "F&M Rewards" in white letters). Once you click the tab and the Rewards pop-up box appears, go to the FAQ section.

If you have additional questions about F&M Rewards and/or how to use your points, please feel free to send us a note at customerservice@forkandmelon.com and we'll get back to you ASAP.

Create your account today to earn your first 100 Points.

Can I redeem F&M Rewards for Subscription products? What about combining my Rewards with other discounts?

Rewards cannot be redeemed for Subscription products (which are already discounted). Rewards cannot be combined with other discounts at this time.

Every Subscribe & Save purchase adds towards your Rewards points balance, so if you're a Subscribe & Save customer, or and/or if you are a frequent shopper with us, your points will add up quickly to qualify you for substantial discounts.

If you'd like to redeem Rewards points for a product you already have a subscription for, use your points to place a regular order for the item, and just "skip" your next subscription (unless you want to stock up).

PRODUCT / INGREDIENTS

What are the benefits of watermelon seed oil?

To learn more about this special oil and its amazing properties, see our blog post on the topic here.

Are your products good for all skin types?

Yes! The wide-ranging properties of our star ingredient watermelon seed oil make our products excellent for dry, oily, acne-prone, aging, combination, and sensitive skin. The formulas are gentle yet effective for all skin types to hydrate, detoxify, and restore.

Does "all skin types" include sensitive skin?

Yes! Our formulas are made with only clean ingredients and never include questionable additives (e.g. parabens, sulfates, phthalates, etc.) or irritants that many conventional brands include. Customers have seen our products improve and eliminate a variety of skin conditions including eczema and keratosis pilaris.*

Read more about how our products are wonderful for sensitive skin here.


*Statement based on feedback received from unaffiliated, verified customers. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Do your products contain fragrance?

Any scent we use comes from natural oils so you can feel good about what's going on your skin. We never use synthetic fragrances, and we are transparent about all of the ingredients in our products. For full ingredient lists, visit any of our individual product detail pages. Our current products have a light citrus scent that is fresh and lovely while applying, but it doesn't linger and won't interfere with other scents.

Are your products sulfate and paraben free?

Yes! FORK & MELON formulas do NOT contain:

Sulfates
Parabens
Synthetic Fragrance
Phthalates
Triclosan
Formaldehyde/Formaldehyde-releasing agents
Mineral Oil
Petroleum
Drying Alcohol
PEGs
Artificial Dyes

Do your products contain gluten? How about soy?

All of our formulas are gluten-free and soy-free.

Are your products vegan and cruelty free?

Yes! All of our formulas are vegan, non-GMO, and cruelty free (not tested on animals).

Are your products and packaging sustainable?

Our packaging (including shipping material) is minimal, refillable, fully recyclable, and non-BPA. We recently introduced a newglass collectionto further reduce the amount of plastic being used. We're cruelty-free (no animal testing), and all of our formulas are vegan. Our products are produced in a certified organic facility in Southern California that uses 100% wind-powered energy. To read more about our sustainability efforts clickhere.

Where are FORK & MELON products made?

Our products are manufactured in a Certified Organic facility that uses 100% Wind Energy, located in Southern California.

Can I use Fine Cleansing Wash for Body & Hands to wash my face?

Yes! Our Fine Cleansing Wash is gentle and pH balanced for delicate facial skin as well as hands and body. We use it to wash our face every morning in the shower.

Your products are described as multipurpose. What are some of the other uses for your products?

Check out our blog post on this topic here.

Are your products safe to use while pregnant or nursing?

A primary goal when formulating our products is that they are safe to use while pregnant, nursing, and/or trying to conceive (it is one of the reasons why our company was first started - you can read more about our origin story here). We always recommend consulting a health care practitioner if you have any concerns about whether our products may be right for you.

Do you offer samples?

We don't currently offer samples, however we sell smaller travel sizes as a perfect way to try our products.

I need a replacement dispenser pump.

If you need a replacement dispenser pump for a bottle you purchased, please contact us at customerservice@forkandmelon.com or use our contact form, and we'll resolve the issue promptly.

The cork on my glass bubble bath bottle won't stay closed.

In some cases this may happen if there is bubble bath on the inside of the glass where the cork touches, or in the case of extreme temperatures. If the bottle & cork are at room temperature, then we recommend using a cloth or tissue to quickly wipe the top inside of the glass (just the area where the cork touches) and then run the cork under water and dab it dry before inserting. It should then stay put.

WHOLESALE & BUSINESS CUSTOMERS

I'd like to sell FORK & MELON products in my retail store.

To learn more about our wholesale offerings and how to become a stockist, click here.

I represent a hotel, restaurant, fitness studio, or other business that is interested in providing your products to my customers and/or employees.

Learn more about our business offerings here.

PRESS & PARTNERSHIPS

I'm interested in press opportunities with FORK & MELON.

For press opportunities and inquiries, please reach out to press@forkandmelon.com.

I want to partner with FORK & MELON.

If you are a content creator, one of the best ways to collaborate with us is to join our ambassador program, which you can apply for here. For all other partnership inquiries, please send us an email to hello@forkandmelon.com.