FREQUENTLY ASKED QUESTIONS / FAQ
To learn more about this special oil and its amazing properties, see our blog post on the topic here.
Yes! The wide-ranging properties of our star ingredient watermelon seed oil make our products excellent for dry, oily, acne-prone, aging, combination, and sensitive skin. The formulas are gentle yet effective for all skin types to hydrate, detoxify, and restore.
Yes! Our formulas are made with only clean ingredients and never include questionable additives (e.g. parabens, sulfates, phthalates, etc.) or irritants that many conventional brands include. Customers have seen our products improve and eliminate a variety of skin conditions including eczema and keratosis pilaris.*
*Statement based on feedback received from unaffiliated, verified customers. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Yes! Our wash and lotion are made for both women and men. The detoxifying, youthful-skin-promoting formulas are beneficial for all skin types and genders. They have a light citrus scent that is wonderfully gender neutral, which matches our clean design aesthetic.
Any scent we use comes from natural oils. We never use synthetic fragrances, and we are transparent about all of the ingredients in our products. For full ingredient lists, visit any of our individual product detail pages. Our current products have a light citrus scent that is fresh and lovely while applying, but it doesn't linger and won't interfere with other scents.
Yes! Our Fine Cleansing Wash is gentle and pH balanced for delicate facial skin as well as hands and body. We use it to wash our face every morning in the shower.
Check out our blog post on this topic here.
Yes! All of our formulas are vegan, non-GMO, and cruelty free (not tested on animals).
All of our formulas are gluten-free and soy-free.
Our products were formulated with safety as a primary goal, including while pregnant, nursing, or trying to conceive (read more about our origin story here). However, we always recommend consulting a health care practitioner if you have any concerns about whether our products may be right for you.
All of our products are manufactured in a Certified Organic facility that uses 100% Wind Energy, located in Southern California.
We don't currently offer samples, however we sell smaller travel sizes as a perfect way to try our products. We also offer free returns for first-time orders, so you can feel confident in your order. To get free shipping on your first order without the $35 minimum requirement, please use code FREESHIP at checkout.**
**Promotion code valid for first-time orders only. Cannot be combined with other offers. May be discontinued at any time.
If you need a replacement dispenser pump for a bottle you purchased, please contact us at firstname.lastname@example.org or use our contact form, and we'll resolve the issue promptly!
Orders will ship within 2 business days of placement. For more shipping details, please see Shipping/Returns.
Yes! We want you to be confident in ordering from us and to be completely satisfied with your order when you receive it. If you have any product/order issues, please reach out to us at email@example.com, and someone will respond within 1 business day. For more details about returns, see Shipping/Returns.
One discount code may be applied per order.
Save time and money on your favorite clean luxury essentials when you sign up for Subscribe & Save! What you get when you sign up:
15% off every subscription item
Free shipping with no $ minimum
No longer pay for shipping when you place a smaller order. Make adjustments to your orders and delivery schedule whenever you want. Never run out!
Must renew subscription item at least once, and then you can cancel at any time, no further obligation.
For more details on our Subscribe & Save program, click here.
To sign up, head to the product page of the product you want to auto-renew, click the "Subscribe & Save" radio button option, and check out as usual.
For more details on our Subscribe & Save program, click here.
To update delivery schedule for any of your subscription items, first log into your account. Click "Manage Subscriptions", and you will then be able to update the frequency of each subscription item as desired. We'd be happy to help if needed - please reach out to us at firstname.lastname@example.org.
At this time, Subscribe & Save is available to U.S. customers only.
When you sign up for a subscription item on our website, you are committing to renew the item at least one time, in order to receive 15% off, free shipping, and other subscription perks. After your subscription item has been renewed at least once, you are free to cancel it at any time.
To cancel your subscription item, first log into your account. Click "Manage Subscriptions", and you will then be able to cancel each subscription item as desired. We'd be happy to help if needed - please reach out to us at email@example.com.
Learn more details about our Subscription program here. If you can't find an answer to your question, please email us at firstname.lastname@example.org and we'll be in touch promptly.
Signing up is easy! Click on the small black and white "F&M Rewards" tab at the bottom right of your screen, and follow the instructions in the pop-up.
HOW TO EARN POINTS
1. Earn 100 Points for just signing up!
2. Earn 10 Points for every dollar spent at our store.
3. Earn 500 Points as a birthday gift from us to you.
4. Earn 500 Points when you refer a friend and they spend $5+ at our store.
5. Earn 100 Points for following us on Twitter.
6. Earn 25 Points for every share on Facebook and Twitter.
WHAT ARE POINTS WORTH?
500 = $5 off / FREE SHIPPING
1000 = $10 off
2500 = $25 off
For more information about our Rewards Program, click the FAQ section in the Earn Rewards pop-up.
Create your account today to earn your first 100 Points!
To request a press kit or additional information, please contact email@example.com.
Thank you for your interest! One of the best ways to collaborate with us is to join our ambassador program, which you can apply for here. For all other inquiries, please send us an email to firstname.lastname@example.org.
We would love to hear your idea! Please send us an email to email@example.com or fill out our contact form here.