FREQUENTLY ASKED QUESTIONS / FAQ
FORK & MELON is a brand of clean luxury goods for body & home, founded by Cheryl Fork, with the purpose of bringing health & urbanity to your everyday routine without making it complicated. A signature ingredient in our formulas is watermelon seed oil imported from France.
In addition to our namesake line, we carry a tightly edited selection of clean luxury gifts, made by us and other (mostly independent) brands we love.
SIMPLE. CLEAN. CHIC.
To learn more about our story, click here.
FORK & MELON products are currently sold on forkandmelon.com and select fine retailers & salons across the U.S.
To learn more about this special oil and its amazing properties, see our blog post on the topic here.
Yes! The wide-ranging properties of our star ingredient watermelon seed oil make our products excellent for dry, oily, acne-prone, aging, combination, and sensitive skin. The formulas are gentle yet effective for all skin types to hydrate, detoxify, and restore.
Yes! Our formulas are made with only clean ingredients and never include questionable additives (e.g. parabens, sulfates, phthalates, etc.) or irritants that many conventional brands include. Customers have seen our products improve and eliminate a variety of skin conditions including eczema and keratosis pilaris.*
Read more about how our products are wonderful for sensitive skin here.
*Statement based on feedback received from unaffiliated, verified customers. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Yes! Our wash, lotion, bubble bath, and hand sanitizer are made for both women and men. The detoxifying, healthy-skin-promoting formulas are beneficial for all skin types and genders. They have a light citrus scent that is wonderfully gender neutral/unisex, which matches our clean design aesthetic.
Any scent we use comes from natural oils so you can feel good about what's going on your skin. We never use synthetic fragrances, and we are transparent about all of the ingredients in our products. For full ingredient lists, visit any of our individual product detail pages. Our current products have a light citrus scent that is fresh and lovely while applying, but it doesn't linger and won't interfere with other scents.
Yes! FORK & MELON formulas do NOT contain:
All of our formulas are gluten-free and soy-free.
Yes! All of our formulas are vegan, non-GMO, and cruelty free (not tested on animals).
Yes! Our packaging (including shipping material) is minimal, refillable, fully recyclable, and non-BPA. We recently introduced a new glass collection to further reduce the amount of plastic being used. We're cruelty-free (no animal testing), and all of our formulas are vegan. Our products are produced in a certified organic facility in Southern California that uses 100% wind-powered energy. To read more about our sustainability efforts click here.
All of our branded products are manufactured in a Certified Organic facility that uses 100% Wind Energy, located in Southern California.
Yes! Our Fine Cleansing Wash is gentle and pH balanced for delicate facial skin as well as hands and body. We use it to wash our face every morning in the shower.
Check out our blog post on this topic here.
A primary goal when formulating our products is that they are safe to use while pregnant, nursing, and/or trying to conceive (it is one of the reasons why our company was first started - you can read more about our origin story here). We always recommend consulting a health care practitioner if you have any concerns about whether our products may be right for you.
We don't currently offer samples, however we sell smaller travel sizes as a perfect way to try our products. To get free shipping on your first order without the $35 minimum requirement, please use code FREESHIP at checkout.**
**Promotion code valid for first-time orders only. Cannot be combined with other offers. May be discontinued at any time.
If you need a replacement dispenser pump for a bottle you purchased, please contact us at firstname.lastname@example.org or use our contact form, and we'll resolve the issue promptly!
In some cases this may happen if there is bubble bath on the inside of the glass where the cork touches, or in the case of extreme temperatures. If the bottle & cork are at room temperature, then we recommend using a cloth or tissue to quickly wipe the top inside of the glass (just the area where the cork touches) and then run the cork under water and dab it dry before inserting. It should then stay put!
Orders will ship within 2 business days of placement. For more shipping details, please see Shipping/Returns.
Yes! We want you to be confident in ordering from us and to love your items when you receive them. Items must be returned within 30 days of receipt, and in original condition, to be eligible for a full refund. If you have any product/order issues, please reach out to us at email@example.com, and someone will respond within 1 business day. Please see our full return policy here.
One discount code may be applied per order.
Yes! You can purchase an electronic gift card here.
If you'd like a gift card amount that's not already listed, please reach out to us at firstname.lastname@example.org and we can most likely create a gift card with your desired amount.
Save time and money on your favorite clean luxury essentials when you sign up for Subscribe & Save! What you get when you sign up:
15% off every subscription item
Free shipping with no $ minimum
No longer pay for shipping when you place a smaller order. Make adjustments to your orders and delivery schedule whenever you want. Never run out!
Must renew subscription item at least once, and then you can cancel at any time, no further obligation.
For more details on our Subscribe & Save program, click here.
To sign up, head to the product page of the product you want to auto-renew, click the "Subscribe & Save" radio button option, and check out as usual.
For more details on our Subscribe & Save program, click here.
To update delivery schedule for any of your subscription items, first log into your account. Click "Manage Subscriptions", and you will then be able to update the frequency of each subscription item as desired. We'd be happy to help if needed - please reach out to us at email@example.com.
At this time, Subscribe & Save is available to U.S. customers only.
When you sign up for a subscription item on our website, you are committing to renew the item at least one time, in order to receive 15% off, free shipping, and other subscription perks. After your subscription item has been renewed at least once, you are free to cancel it at any time.
To cancel your subscription item, first log into your account. Click "Manage Subscriptions", and you will then be able to cancel each subscription item as desired. We'd be happy to help if needed - please reach out to us at firstname.lastname@example.org.
Learn more details about our Subscription program here. If you can't find an answer to your question, please email us at email@example.com and we'll be in touch promptly.
Signing up is easy! Click on the small black and white "F&M Rewards" tab at the bottom-right of your screen. Once the Rewards pop-up box appears, click the "Create Account" button in the lower-right of the pop-up box, and follow the remaining instructions. If you are on a mobile device, click anywhere inside the Rewards pop-up to prompt the "Create Account" button to appear at the bottom of the screen.
Note: if you have already purchased with us in the past, you have already started to earn points, even if you haven't signed up yet! Once you create your Rewards account (make sure to use the same email address that you have used with us in the past), you will see points for any previous purchases already waiting for you.
HOW TO EARN POINTS
1. Earn 100 Points for just signing up!
2. Earn 10 Points for every dollar spent at our store.
3. Earn 500 Points as a birthday gift from us to you.
4. Earn 500 Points when you refer a friend and they spend $5+ at our store.
5. Earn 100 Points for following us on Twitter.
6. Earn 25 Points for every share on Facebook and Twitter.
WHAT ARE POINTS WORTH?
500 = $5 off / FREE SHIPPING
1000 = $10 off
2500 = $25 off
For more information about our Rewards Program, click on the F&M Rewards tab (the small black tab on the bottom-right of your screen that says, "F&M Rewards" in white letters ). Once you click the tab and the Rewards pop-up box appears, go to the FAQ section.
If you have additional questions about F&M Rewards and/or how to use your points, please feel free to send us a note at firstname.lastname@example.org and we'll get back to you ASAP.
Create your account today to earn your first 100 Points!
F&M Rewards cannot be redeemed for Subscription products (which are already discounted), and they cannot be combined with other promotions at this time.
Note: Every Subscribe & Save purchase adds towards your points balance, so if you're a Subscribe & Save customer, or and/or if you are a frequent shopper with us, your points balance will add up quickly to qualify you for some hefty discounts!
To request a press kit or additional information regarding press opportunities, please contact email@example.com.
Thank you for your interest! One of the best ways to collaborate with us is to join our ambassador program, which you can apply for here. For all other inquiries, please send us an email to firstname.lastname@example.org.
We would love to hear your idea! Please send us an email to email@example.com or fill out our contact form here.
*PRODUCT / INGREDIENTS questions & answers above refer to products made by us (FORK & MELON branded).
For any questions not listed here, please send us a note at firstname.lastname@example.org, or click here for all of the best ways to contact us, and we will respond as soon as possible🖤